Shipping Policy

Effective Date: April 2026

Thank you for shopping with GymLive. This Shipping Policy outlines how we handle order processing, delivery times, and shipping costs for all purchases made via gymlive.shop.

1. Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Please note:

  • Orders placed after 2pm may be processed the next business day
  • During peak periods (product launches, promotions, or events), processing times may be slightly extended

2. Shipping Rates & Delivery Times

Ireland (Primary Market)

  • Free Shipping on all orders over €50
  • Standard Delivery: €5.99 (1–3 business days after dispatch)

United Kingdom

  • Standard Delivery: €9.99
  • Estimated delivery time: 3–5 business days

Europe (EU)

  • Standard Delivery: €12.99
  • Estimated delivery time: 4–7 business days

Rest of World

  • Shipping rates calculated at checkout
  • Delivery times vary depending on location (typically 7–14 business days)

3. Order Tracking

All orders include tracking information.
You will receive a tracking link via email once your order has been dispatched.

If you do not receive tracking details within 3 business days, please contact us.

4. Delivery Notes

  • Delivery times are estimates, not guarantees
  • Delays may occur due to customs, courier issues, or high demand
  • GymLive is not responsible for delays once the order has been handed to the courier

5. Incorrect Address / Failed Delivery

Please ensure all shipping details are correct at checkout.

GymLive is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Failed delivery attempts due to absence

If an order is returned to us:

  • We can re-ship it (additional shipping fee applies)
  • Or issue a refund minus shipping costs

6. International Shipping & Customs

For orders outside Ireland:

  • You may be subject to customs duties, taxes, or import fees
  • These charges are the responsibility of the customer
  • GymLive has no control over these fees

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos of the issue

We will resolve the issue as quickly as possible.

8. Pre-Orders & Bundles

If your order contains a pre-order item or bundle with unavailable stock:

  • The entire order may be shipped once all items are available
  • Alternatively, items may be shipped separately at our discretion

9. Contact Us

For any shipping-related questions:

Email: support@gymlive.shop (update if needed)
Business Name: GymLive